Below you will find steps on how to reset your password for your eCommerce store:
Open your web browser of preference (Google Chrome, Firefox, Edge, etc)
Then type the following URL: https://my.shopsettings.com/cp/.
Click the "Forgot your password?" link.
Then enter the Email address that you registered with for your eCommerce Store and when ready click the "Reset password" button.
The you will see a confirmation has been sent to your email with instructions on how to reset the password.
In your email, click the unique link that appears or copy and paste it, please note that this unique link can only be used once for resetting the password.
Enter the new password, and when ready, click the "Change password" button to reset your password, once it resets, the page will redirect you to your eCommerce store at this point your password has been changed to the new password you entered.