Skipping, Pausing or Voiding Commitments
Sometimes customers need to skip, pause or void their commitments. If that happens, you can do this directly in the commitments list.
Pausing / Resuming Commitments
From the commitments list, search for and find the commitment you would like to pause.
Press the Pause/Play.
Accept the confirmation message.
Payment Status will now change.
Skipping the Next Charge
From the commitments list, search for the commitment you would like to skip.
Press the Forward icon.
Accept the confirmation message. Note that this action cannot be reversed.
The Next Charge Date will skip based on the recurring frequency of the commitment.
Voiding a Commitment
From the commitments list, search the commitment you would like to void.
Press the Stop icon.
Accept the confirmation message. The Payment Status will change to Voided. Again, note that this action cannot be reversed.
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