# Buy Online Return or Exchange In Store

This article will guide you on finding accepted orders, and returning/exchanging in store

1. Go to Sales Channels > All Online Orders

![](/files/yd7T0pVkHDhpDxZUSl7h)

2\. Find the order which will be returned. If the order is new and has not appeared yet, wait a few minutes and then press the refresh button.

![](/files/XVOT2bBMqivkCovFOqqS)

Now , the customer will hand you the receipt of the order and on that receipt you should be able to find the order number i.e.: 464 and the doc number i.e.: 00379

Now, you can go to sell > return and search for the doc number (#00379)

![](/files/2U2E8LBjIvBm7pFLaJhT)

Click search and you should get a result like this

![](/files/h2QCaUqgPimbj3gwckta)

You can click the return button to refund the customer


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