# Buy Online Return or Exchange In Store

This article will guide you on finding accepted orders, and returning/exchanging in store

1. Go to Sales Channels > All Online Orders

![](https://3710566743-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MUsg_5m5KQnO5LnapBp%2Fuploads%2Frw9fPW9PDyQoh4iKnhnv%2Fimage.png?alt=media\&token=679930a3-e84b-461a-9b03-3e2708514d2f)

2\. Find the order which will be returned. If the order is new and has not appeared yet, wait a few minutes and then press the refresh button.

![](https://3710566743-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MUsg_5m5KQnO5LnapBp%2Fuploads%2FMttAq5KdHoH8BENxWpIa%2Fimage.png?alt=media\&token=614291ee-53fb-4241-8d49-83249be6ca40)

Now , the customer will hand you the receipt of the order and on that receipt you should be able to find the order number i.e.: 464 and the doc number i.e.: 00379

Now, you can go to sell > return and search for the doc number (#00379)

![](https://3710566743-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MUsg_5m5KQnO5LnapBp%2Fuploads%2FUKJSmK1N1mAhD1Xdo9Sj%2Fimage.png?alt=media\&token=be818524-f4b5-4ff6-b378-f3eb56bfa349)

Click search and you should get a result like this

![](https://3710566743-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MUsg_5m5KQnO5LnapBp%2Fuploads%2FbdY0zj0NFRoGmwf1QR0x%2Fimage.png?alt=media\&token=fd7177ae-5a94-4bdc-acf9-3d0a59f6a6a3)

You can click the return button to refund the customer