> For the complete documentation index, see [llms.txt](https://help.takulabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.takulabs.io/selling-online/processing-online-orders/buy-online-return-or-exchange-in-store.md).

# Buy Online Return or Exchange In Store

This article will guide you on finding accepted orders, and returning/exchanging in store

1. Go to Sales Channels > All Online Orders

![](/files/yd7T0pVkHDhpDxZUSl7h)

2\. Find the order which will be returned. If the order is new and has not appeared yet, wait a few minutes and then press the refresh button.

![](/files/XVOT2bBMqivkCovFOqqS)

Now , the customer will hand you the receipt of the order and on that receipt you should be able to find the order number i.e.: 464 and the doc number i.e.: 00379

Now, you can go to sell > return and search for the doc number (#00379)

![](/files/2U2E8LBjIvBm7pFLaJhT)

Click search and you should get a result like this

![](/files/h2QCaUqgPimbj3gwckta)

You can click the return button to refund the customer


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.takulabs.io/selling-online/processing-online-orders/buy-online-return-or-exchange-in-store.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.