> For the complete documentation index, see [llms.txt](https://help.takulabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.takulabs.io/selling-online/processing-online-orders/buy-online-return-or-exchange-in-store.md).

# Buy Online Return or Exchange In Store

This article will guide you on finding accepted orders, and returning/exchanging in store

1. Go to Sales Channels > All Online Orders

![](/files/yd7T0pVkHDhpDxZUSl7h)

2\. Find the order which will be returned. If the order is new and has not appeared yet, wait a few minutes and then press the refresh button.

![](/files/XVOT2bBMqivkCovFOqqS)

Now , the customer will hand you the receipt of the order and on that receipt you should be able to find the order number i.e.: 464 and the doc number i.e.: 00379

Now, you can go to sell > return and search for the doc number (#00379)

![](/files/2U2E8LBjIvBm7pFLaJhT)

Click search and you should get a result like this

![](/files/h2QCaUqgPimbj3gwckta)

You can click the return button to refund the customer