To make sure that products are returned with the appropriate details according to store policy, you can setup Return Reasons as well as other return rules in TAKU Retail.
1. Go to Settings > Stores > Current Store
2. Click the Return Settings card.
3. The Return Settings page will open. Add reasons for returns using the Add [+] button and filling in the Return Reason.
4. Under Return Reasons, there is an Additional Options section that has other rules such as returns without invoices.